Returns & refund

Our refund policy

We hope your super pleased with your purchase, but if you’re not we’d really like to help. We’ve tried to keep our policy as simple as possible. This policy was last updated on 14/09/20

Non defective items

If you have purchased an Item that you just don’t want anymore, we will give you a refund within a reasonable length of time. (Generally 14 days but in terms of anything perishable, it may be shorter.)

The product should not have been used beyond the handling that you would do in a shop to decide if you’d like to purchase the product. They should be in their original and undamaged packaging.

If the product has been used or shows wear and tear, we reserve the right to refuse a refund, but more than likely we will agree to a deduction with you. (Around 20% of the value)

We obviously can’t offer a refund on any personalised goods. (Unless of course they arrived damaged in that case please see defective items below)

We won’t cover the return shipping charges, nor refund the original shipping charges.

Defective items

If you have purchased an Item that is defective, just let us know within a reasonable amount of time. (Generally 14 days but in terms of anything perishable, it may be shorter.)

In cases where the product has been willfully damaged or has been used inappropriately, we reserve the right to refuse a refund and we more than likely will refuse a refund in this case.

We will cover the return shipping charges and the original shipping charges in the case of a defective item.


All returns should be posted back to us, Please include your delivery note or confirmation email in the return. This helps us process your refund as quickly as possible.


The address for returns is


35 Greystone Road


BT41 1HW

Our Co-CDO (Chief Dog Officer) can help if you have questions about anything to do with the MyPet shop just email him –



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