How To Transfer Or Rehome A Pet?
We’ve made it as easy as possible to transfer a pet on your account to a new owner.
First log into your account here: https://app.mypethq.io/login
Once logged in you’ll see the screen below. Click Pets to access all the pets on your account.
Once you have clicked the pet you wish to transfer, scroll to the bottom and you’ll see the option “Re-home pet”.
After clicking this button you’re presented with a form to enter the new owners details. At the minimum we need the new owners email address. You can click “show more” to enter all the pet owner details. We will follow up with the pet owner by email to get any missing details. Let them know to look out for an email from us!
Once you’ve entered all the details click “Rehome pet”
- You only need to enter their email address. The new owner will get an email from us to confirm all their details.
- You can enter all their details by clicking "Show more"
- The pet is only transferred when the new owner confirms. They will get an email instantly when you click re-home. If they can't see it, ask them to check their junk folder just in case. 🙂
You’ll get the below message when you click “Rehome Pet”.
- Always ask the new owner to check their junk mail if they don't see the email
- You can re-send the email by rehoming the pet again
- If you have any issues email us at support@mypethq.io
