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3 problems veterinary clinics face with microchip databases and how MyPet helps

Conor

Conor

I speak to veterinary clinics nearly every day. I talk regularly about the difficulties they have with their microchips and microchip databases of choice.

Below I’ve listed the 3 most common issues we talk about:

1. Pet owner registration fees

Pet owners regularly run into the issue of being charged to register or update their pet’s microchip even after they’ve told it will be free by their vet. Not only is this an added charge they weren’t expecting of between £10 and £30 but it also can give them a bad impression of their vet.

This is actually one of the reasons we at MyPet became a Defra compliant microchip database. I got charged nearly £40.00 just to change my dogs address and got nothing else for it. Not even an email. You can see a full list of what microchip databases charge pet owners HERE.

 

Check out the review below about one of the largest microchip databases in the UK

Trustpilot review

How we can help

We include lifetime registration for the pet owner with every microchip. We also have a breeder account type which allows them to transfer this lifetime registration to the new pet owners. This means the pet owner can update their details anytime and as many times as they need to for the life of their pet. 

2. Technology issues with microchip databases

Another issue we’ve heard a lot about recently is technology issues with microchip databases. In the last 6 months alone 2 of the larger microchip databases have had major technical difficulties after upgrades.

We’ve had an unbelievable number of questions from pet owners about this.

 

The fact is this should not happen with proper and professional deployment of technology. Yes glitches and issues happen, but not issues lasting weeks at a time with pet owners & veterinary clinics unable to get answers. For more on this check out the article HERE from the BBC.

How we can help

We are a technology company. We build all our technology in house. We place a heavy focus on the security, integrity & reliability of our database.

 

We thoroughly test and push every release of our platform to ensure it works as it should. This means our customers should only have a great experience when using the MyPet platform. If you’re interested in how we build our technology we’d be more than happy to tell you about it. Just get in touch! 😊

3. User experience for veterinary clinics and pet owners

 We hear regularly from both veterinary clinics and pet owners about the hassles of navigating their microchip databases website. We hear that it’s difficult to register a pet owners microchip when first implanted, that it’s difficult for a pet owner to log on and check their details are correct. This is well covered in reviews you can find online:

Trustpilot review
Trustpilot review

How we can help

We’ve worked hard to ensure veterinary clinics and pet owners have a great experience when using our software. We have made it as easy as possible to register and manage pet microchips. Check out the videos below showing you how easy and quick it is.

Pet owner registration

Veterinary registration

Want to know more?

If you’re interested in using MyPet microchips you can find out more HERE. If you’d like to chat to us please feel free to email me – conor@mypethq.io or fill in the form below:

Reviews

Travey
Travey
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"First time using this as recommended by voy vets. Really straightforward to use and register on a good email communication straight after! Would recommend!"
Gavin
Gavin
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Very easy to register my pet. Easy to use interface only taking a few minutes to register my pup. I would recommend mypet in the future to friends.
Sophie
Sophie
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Super easy to set up and a great price. Please to find through the gov website. Signed up all three of our pets that needed updating! Super quick and easy to edit as I typed in a number wrong!!
Avril
Avril
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I signed up to this register in November, and then forgot about it. Until last night! Last night, our little terrier escaped from the garden and was probably gone for about half an hour before I realised. I went out to search for her and a neighbour told me that 2 girls had found a terrier pup and were taking her to the local vet to have her checked for a microchip. I got there roughly an hour after first noticing her missing, but in that time, I had already received 2 e-mails from Conor telling me that my let’s microchip had just been scanned and as I was collecting her from the vet, he rang to tell me exactly where she was. When I absentmindedly signed up for MyPet, I had no idea I would need their services so soon, nor did I expect such a rapid response. If I could give more than 5 stars, I would! Absolutely brilliant.
John
John
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Transparent fees; no 'exclusive offers', no fake 'vouchers', no hidden charges, no upselling, no annual renewals and a tenth of the price - this deserves recommendations. Also pleased that I got an email warning after the microchip had been checked, which I did at another vet's website. Check all DEFRA approved sites and you'll end up back here.
Sandra
Sandra
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Had a great experience with MyPet! Very easy and quick process to have my pet registered & great value.
Shantala
Shantala
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Ordered some puppy toys 🧸 they arrived this morning - super fast delivery and efficient service with nice personalised touches such as being addressed to my pet and a thank you note. Most importantly, my dog loves them, she hasn’t put her dolphin down since she received her puppy package. I would not hesitate to recommend and will be purchasing more toys again very soon.
Jenny
Jenny
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The website was so easy to work with and it didn't take me longer than 10 minutes to register and pay for my 3 pets. The price is so reasonable for what you get. You are obviously super efficient as the E-mail confirming their registration came through straight away and explained anything else I might need to know. On the whole, just completely professional.
Mary
Mary
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Had problem with downloaded IOS app but in less than 30 minutes Conor was in touch and problem sorted. Very impressive customer service and professional approach. So many DEFRA recommended sites to search but this one ticks all the boxes. Big thanks!
Liena
Liena
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Outstanding customer support even late in the evenings and on Sunday(!!!) Highly recommend this company.
Sharon
Sharon
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Very responsive and excellent service. I was supported and reassured at every step with the registration of my pets. Conor provided much welcome advice at a worrying time. Very highly recommended.
Sam
Sam
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So impressed with MyPet. When we got out new puppy I was shocked how much Petlog wanted to register her microchip but it also made me question why I never heard from them re our other dog - ie checking in or email updates etc. I was recommended MyPet by a colleague and was blown away by how reasonable they were - so much so I registered both dogs for the peace of mind that I have them both in same place. I had a couple of questions and Conor was quick to respond - unlike above mentioned company whom I’m still waiting to hear back from for over a week. I hit submit on Payment page and instantly got certificates - very slick. 10/10 for ease and customer service
Mary
Mary
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Had problem with downloaded IOS app but in less than 30 minutes Conor was in touch and problem sorted. Very impressive customer service and professional approach. So many DEFRA recommended sites to search but this one ticks all the boxes. As soon as I paid the exceedingly low cost payment - my certificate came through. Now my adopted Greek cat who arrived yesterday on his Euro Pet Passport has his Greek microchip number registered in UK. Big thanks Conor & team!
Pamela
Pamela
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I appreciate how efficient you have been and how you have kept me updated during the process. Your service has been 100% ! Well done, and a big thank you to you and the team.
Tracey
Tracey
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First time using this as recommended by voy vets in doagh really straightforward to use and register on a good email communication straight after ! Would recommend
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Microchip implanter reviews

Voy Veterinary Clinic
Voy Veterinary Clinic
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The MyPet microchipping solution is brilliant. It’s much easier to register a pet’s microchip details and much easier for pet owners to access their microchip account. The MyPet team provide a really high level of service.

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Further reading

Interested in MyPet microchips?

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How can we help?

Please just full in the form below, or if you prefer send us an email: support@mypethq.io